Security and protection are vital features when it comes to banking.

On 10/5/21, we launched a new security feature that will integrate stronger cybersecurity protections to detect fraud, while ensuring you have a positive online banking experience.

Every time you login to Online Banking, the new security feature will not only confirm your credentials but also the device you are using. If the system detects a new device or suspicious activity, you may be asked to further verify your identity via a one-time passcode sent to your phone.

This additional layer of protection confirms not only your credentials, but also the device you are using during log in. If the system detects a new device or suspicious activity, you may be asked to verify your identity with a one-time passcode sent to your phone.

Set up is simple. Starting on 10/5/21, when you log into your Online Banking account through our website or 10/11/2021 on our Mobile Banking app, you will be asked to set up your verification phone number and choose your preferred delivery method – text message or phone call.

 

You will then receive a text message or phone call containing a passcode. Enter this passcode during log in to complete your phone number verification. Once entered, you will be logged into Online Banking

Yes, your enrollment in this new security process is required.

Yes, this new security process will replace the current Security Challenge Questions.